RapidScale

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33 reviews
  • 1 profiles
  • 5 categories
Average star rating
4.2
Serving customers since
2008
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RapidScale

33 reviews

RapidScale, a Cox Business company, is a global managed cloud services provider dedicated to simplifying IT for businesses of all sizes. By offering a comprehensive suite of private and public cloud solutions, RapidScale empowers organizations to enhance IT productivity, bolster security, and support remote workforces. Their services are designed to help businesses modernize legacy systems, launch scalable applications, and drive innovation through advanced technologies. Key Features and Functionality: - Infrastructure as a Service (IaaS: Provides scalable computing resources, allowing businesses to manage workloads efficiently without the need for on-premises hardware. - Desktop as a Service (DaaS: Enables secure access to virtual desktops from any location, facilitating remote work and enhancing operational flexibility. - Disaster Recovery as a Service (DRaaS: Offers robust disaster recovery solutions to ensure business continuity and data protection in the event of disruptions. - Managed Detection and Response (MDR: Through a partnership with Proficio, RapidScale delivers advanced threat protection with continuous monitoring and real-time threat detection. - Cloud Observability: Utilizing Datadog's platform, RapidScale provides comprehensive monitoring and analytics to optimize application performance and infrastructure health. - Public Cloud Solutions: As a Google Cloud partner, RapidScale offers services including AI/ML capabilities, advanced data analytics, and cost optimization strategies. Primary Value and Solutions for Users: RapidScale addresses the complexities of IT management by offering managed cloud services that reduce operational burdens and enhance security. Their solutions enable businesses to focus on core objectives by providing scalable, secure, and efficient IT infrastructure. By leveraging RapidScale's expertise, organizations can accelerate digital transformation, improve operational efficiency, and gain a competitive edge in their respective markets.

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RapidScale Reviews

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Star Rating
22
6
3
1
1
Rick E.
RE
Rick E.
Computer SpecialistSmall-Business (50 or fewer emp.)
11/03/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Excellent Tech Support, Frustrating Billing Delays

I’ve found RapidScale’s text support very helpful over the past couple of years. When problems come up, the tech team has always been helpful and resolved them. When billing wasn’t responding to my requests, tech support contacted management and the issue was resolved within a day. Their tech support is awesome.
Verified User in Wholesale
OW
Verified User in Wholesale
Mid-Market (51-1000 emp.)
11/03/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Helpful, Patient Support That Makes Every Interaction Easy

I really appreciate the helpful, patient representatives. Their knowledge makes every interaction easy and straightforward.
Verified User
G
Verified User
Mid-Market (51-1000 emp.)
11/03/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Reliable IT Support, but Billing and Escalations Need Work

Kevin L., the Cloud Solutions Architect, was great to work with and always provided a variety of options. The original team did a great job transitioning us and providing support. RapidScale helps me maintain a secure and reliable IT environment without my internal team having to manage every piece of it. It reduces the day-to-day burden, patches overnight, and helps us stay current with security. I value the technical expertise of the solutions architects, their responsiveness, and the notifications about actions on both sides for patching and decision-making. I also value being able to reach engineers who are experts in their area and plan for the future with a team, since my internal team is just me.

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HQ Location:
Raleigh, NC

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Who is RapidScale?

Whether refreshing legacy IT systems or launching an app that will reach millions, RapidScale empowers your business with a complete set of private and public cloud solutions to simplify IT and unleash innovation. From Infrastructure as a Service to AI, RapidScale brings you the best portfolio of managed services in the industry, backed by a deep bench of certified experts holding over 400 accreditations. RapidScale has helped hundreds of customers migrate to AWS, Azure, and Google Cloud, while also helping over 2000 customers drive the complexity and administration out of IT. RapidScale makes technology your biggest competitive advantage. For more information, visit http://www.rapidscale.net.

Details

Year Founded
2008
Website
rapidscale.com