Ramp

2,493 reviews

Grow more. Waste less. Ramp started out as a better corporate card with spend management software designed to help companies spend less, not more. Since then, the platform has grown to help modern businesses run all aspects of their finance operations, including expense management, accounts payable, procurement, accounting automation, and more. Through it all, our core mission is unchanged: save time and money for our customers to help them build more successful, profitable businesses.

Cardina

16 reviews

Cardina is a co-browsing solution designed to enhance customer support by enabling agents to view and interact with customers' screens in real-time, without requiring any downloads or meeting links. This seamless integration allows support teams to guide users through complex processes, troubleshoot issues, and provide personalized assistance efficiently. Key Features and Functionality: - Real-Time Screen Sharing: Agents can instantly view and interact with customers' screens, facilitating immediate assistance. - Interactive Guidance: Support representatives can draw on the customer's screen to highlight areas, making instructions clearer. - Remote Control: With customer permission, agents can take control to scroll, click, and type on behalf of the user, streamlining problem resolution. - Session Recording and Replay: Optionally record sessions for quality assurance and training purposes, with sensitive data masked to ensure privacy. - Integration with Existing Tools: Cardina integrates with platforms like Intercom, Zendesk, Salesforce, Sentry, and Slack, enhancing workflow efficiency. Primary Value and User Solutions: Cardina addresses the challenges of remote customer support by providing a tool that reduces resolution times and improves customer satisfaction. By enabling agents to see and interact with customers' screens, it eliminates the need for lengthy explanations and back-and-forth communications. This leads to faster issue resolution, decreased abandonment rates, and a more personalized support experience, ultimately boosting customer loyalty and operational efficiency.

Cohere

10 reviews

Cohere allows customers to engage with sales and support reps over in-page video and audio calls and scheduling functionality. With their permission, reps can view and control the customer’s browser tab and walk the customer through filling out forms.