Quantum Metric

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282 reviews
  • 1 profiles
  • 6 categories
Average star rating
4.6
Serving customers since
2015
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Quantum Metric Reviews

Review Filters
Profile Name
Star Rating
217
59
5
0
1
Verified User in Consumer Services
UC
Verified User in Consumer Services
Enterprise (> 1000 emp.)
06/24/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Using Quantum Metrics has been the new software I use after the sunset of GlassBox.

Being able to view assisted channels and customer interactions within the same software. Glassbox needed to have two different log ins and had to do some digging for end to end logs to find the appropriate sessions.
Verified User in Retail
IR
Verified User in Retail
Small-Business (50 or fewer emp.)
05/20/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

QM is a great tool capturing unique data and insights

QM gathers data that not all other tools can capture. Additionally, it focuses on insights around the unique data collected because of the potential improvements by reviewing and actioning these learnings. We have a lot of great data but the behavioral view of the data provides insights we would not have seen anywhere else.
Uday M.
UM
Uday M.
Product OwnerEnterprise (> 1000 emp.)
05/20/2025
Validated Reviewer
Review source: Seller invite
Incentivized Review

About

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HQ Location:
Colorado Springs, Colorado, United States

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What is Quantum Metric?

As the pioneer in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform empowers a customer-centric culture, helping business and technology teams align faster on customer needs and prioritize the opportunities that will drive the most value. Today, Quantum Metric captures insights from 9 percent of the world’s internet users, supporting globally recognized brands in retail, travel, financial services, and telecommunications.

Details

Year Founded
2015