Quality Unit

Show rating breakdown
1,693 reviews
  • 4 profiles
  • 16 categories
Average star rating
4.5
Serving customers since
2004

Profile Name

Star Rating

1251
370
54
6
12

Quality Unit Reviews

Review Filters
Profile Name
Star Rating
1251
370
54
6
12
Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
04/21/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller

Simplifies Communication and Issue Tracking

It simplifies communication with our employees, who in our case are scattered across the state. It also gives us a broader view of common issues and helps us track them more effectively until they’re fully resolved. Both the ticketing software and the knowledgebase have been big leaps forward for us. Customer support is also great and timely. I feel confident that bugs and hiccups will be addressed—if not immediately, then within the foreseeable future.
MM
Massimo M.
helpdesk managerSmall-Business (50 or fewer emp.)
04/20/2026
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile

Live Agent: a guarantee, easy and professional

I like the ease of use and navigation. The entire application is very clear and easy to use. I use it for tickets opened via email.
Edjelie M.
EM
Edjelie M.
Document ControllerEnterprise (> 1000 emp.)
03/28/2026
Validated Reviewer
Verified Current User
Review source: Organic

It supports simplified customer access to assistance services across all channels.

LiveAgent facilitated communication between all departments involved in customer service. I appreciated how it streamlined real-time request receipt and immediate responses. LiveAgent provided a single dashboard that displayed everything, significantly reducing response times. It's great that LiveAgent is constantly updated with new features that enhance service efficiency. I appreciated LiveAgent's efficiency in storing and readily accessible data related to all tickets and chats. The mobile app is excellent and consistently effective, simplifying the handling of any number of tickets and seamlessly navigating between conversations.

About

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HQ Location:
Bratislava, Slovakia

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What is Quality Unit?

Quality Unit is a privately owned software development and technology company. Quality Unit specializes in software development of web based products and information systems designed for small to large sized companies.

Details

Year Founded
2004