We have been using this software since its initial launch in 2023. Before fully implementing it in our organization, we conducted a one-year pre-review period to evaluate and customize the system to suit our operational needs. During the early stages, the software had a few glitches, and there was a learning curve for the team to fully understand our terminology and process flow. However, the development and support team showed great dedication in addressing these issues and continuously improving the system. Their responsiveness and willingness to adapt the software to our requirements made the implementation smoother over time. The platform is now easy to use, straightforward to implement, and provides adequate features to effectively manage our quality assurance system. After three years of successful usage, we can say that the software has become a reliable tool for our organization, supported by a committed team that values user feedback and continuous improvement.

It is easy to schedule the audit, filling the checklist, raising findings, publishing the audit. Also to get the list of audits and the list of findings.

In my opinion, QMSmart’s biggest strength is its adaptability to different organizations and their operational requirements. Every aviation operator has slightly different processes, reporting structures, and workflows, yet many software platforms are rigid or hard-coded. What impressed me about QMSmart is that it can be configured and modified to match an organization’s real operational needs, rather than forcing users to change their processes to fit the software. That level of flexibility makes it far more practical for day-to-day operational use. During our implementation at Quikjet, Ms. Pranati Pradhan, the Project Manager from QMSmart, played a key role in understanding our requirements and making sure the system aligned with our internal processes. Rinshad from the Business System Support team has also been very helpful whenever we needed assistance or clarification. Both of them have been consistently responsive and supportive throughout.