The Feed and Insights sections are the most powerful capabilities IMO. Pulse does exceptionally well in terms of integrating to multiple upstream tools like CRMs, ticketing portals, GMail, slack, Clari etc. and providing a consolidated view of insights. It helps Product teams identify signals from noise and empowers them to manage their backlog and roadmaps better. The AI layer is good in deduplicating the signals and grouping them logically. Overall, the tool has improved our VOC process significantly. We also had a pleasant onboarding experience from the Pulse team and they have been super responsive in resolving our queries.

Pulse brings together customer feedback from multiple sources and helps us prioritize our product roadmap. We can bring in feature requests directly from customers through a portal, through Zendesk, Slack, other sources, and unify it with our SF information to paint the right picture. We moved to Pulse from a legacy product and really like the AI capabilities that they provide - Co-Pilot, MCP server, which automates our complete workflow.

Having all these insights at one place rather than struggling to maintain multiple files