Partner integrations, proven value over time, high customer retention and satisfaction, continuous improvement, strong team with low attrition, focus on security and compliance.

The flexibility of the system is what benefits us the most. The ability to customize shipping — not just by carrier and service level, but also by client, weight, and zone — is incredibly powerful. It allows us to fine-tune our logistics to meet diverse needs with precision. Additionally, the support that we receive at the engineering level is solid when it comes to adding additional functionality to the system. Some of this is custom to BDA yet, ProShip is able to accommodate most requests and roll out quickly.

The product is very extensible and customizable to fit constantly changing demands. The development talent and organizational understanding within this space far outshines in actual "delivery" anything we've seen "promised" by their competitors. When we ask, they don't just listen, but ask clarifying questions to understand the scope of our vision, come alongside us and partner their expertise to get us "what we need, not just "what we initially asked" about. There is accountability rarely seen from "vendors" these days, which is why I consider them a "partner". They are willing to take ownership and share ownership of challenges that inevitably come up in today's rapidly changing market, and work together on getting to the goal line (rather than wasting time playing the blame game).