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Press Ganey

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5 reviews
  • 3 profiles
  • 3 categories
Average star rating
2.9
Serving customers since
1985
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Press Ganey HX Platform

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PATIENT EXPERIENCE: We are the largest healthcare-centric patient experience survey vendor with the expertise and technology to help healthcare organizations utilize their data to drive strategic organizational change. With customizable surveys, real-time service recovery, a comprehensive rounding platform, and AI-driven comment analytics, no one else is more equipped to help organizations improve the patient experience by reducing patient suffering. FEATURES AND FUNCTIONALITIES: They can collect real-time patient feedback, identify patient problems, and deliver higher-quality care with a rounding platform built for patients and staff. We can help them understand the “why” behind consumer behavior using our AI-driven comment analytic technology that automatically analyzes patient comments from all channels and organizes them into meaningful dashboards and reports. MAIN VALUE: To partner with a healthcare-centric patient experience survey vendor with decades of experience and the expertise to help them utilize their survey results and guide them through strategic organizational change. We provide them with customizable surveys with the data and thought leadership to help them create the most optimal surveys for their organization. POSITION: Our thought leadership, healthcare-centric approach, and premier benchmarking capabilities set us apart from our competitors who are either more agnostic or take a more self-service approach to their products rather than hands-on guidance

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Press Ganey Reviews

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Profile Name
Star Rating
3
3
1
0
2
JM
Jennifer M.
04/24/2018
Validated Reviewer
Review source: Organic

Great Experience So Far

The onboarding process has been a breeze so far, very thankful for that. I love that I can see all my physician reviews in a single, simple dashboard and respond to comments from one place.
Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
04/24/2018
Validated Reviewer
Review source: Seller invite

Great customer service

Having all reviews listed in one place.
Verified User in Real Estate
UR
Verified User in Real Estate
01/25/2018
Validated Reviewer
Verified Current User
Review source: Organic

More Options Needed

Being able to respond to reviews in one place

About

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HQ Location:
South Bend, US

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@PressGaney

What is Press Ganey?

Press Ganey is a service provider of patient experience measurement, performance analytics, and advisory services for healthcare organizations. Founded in 1985, the company is renowned for its innovative solutions that help healthcare providers improve the safety, quality, and experience of care. Press Ganey's services include patient and employee engagement surveys, consulting on clinical and operational performance, and advanced analytics tools. Their comprehensive approach aids hospitals and medical practices in enhancing patient satisfaction and outcomes while promoting organizational efficiency.

Details

Year Founded
1985