I find POINT to be a very comprehensive software for managing our volunteer process at our organization. It checks all the boxes needed to facilitate getting volunteers for our events, and they look at every aspect of volunteer management, ensuring a representation of what's needed in the volunteer experience. The features like reminders for events, volunteer sign-ins, and tracking volunteer hours are very helpful for us. I also appreciate the incredible responsiveness and support from POINT, which has been above and beyond, quick, and very helpful. It was easy enough for us to handle the onboarding ourselves, although they wanted us to onboard with them, yet they were always ready to respond to our questions. Additionally, the integration through the website widget that shows our framework of events for internal volunteers has been extremely helpful by automating the event updates.

I really love using POINT because it helps us effectively coordinate volunteers and figure out how many people we need for each event, which is super helpful. It's incredibly easy for volunteers to sign up and find all the information they need. The calendar slides are simple but awesome.The platform is great for volunteer accountability, allowing us to track engagement and decide if someone has become inactive. I also really like the customizability of each event, which allows us to provide all the necessary info to volunteers. The templates save us a lot of time, especially since we have many recurring events. Lastly, setting up POINT was very easy and intuitive, with helpful resources available online.

I really appreciate being able to connect with Mina, the Success Manager, and having real life people support and onboarding calls. Mina was really great at helping me reach certain bench marks to implement POINT. I also really like that they have PIP, I can ask any question and it's really good at providing helpful info (it does have certain limitations on answers it can provide). I also like that for certain questions, the deeper dive, then someone came, I think a support specialist (I believe someone named Kate) Because of Mina's support, I felt the helpful push and encouragement to get to the next step for implementation for my non-profit. Because I could ask Pip questions at any time, I was able to save like half a day - because I'm working on pacific coast and would not be able to get someone on east coast.