Automations, events, campaigns, and getting to text with candidates

What I like most about Plum is how it combines ease of use with practical HR automation. The interface is clean and intuitive, making it easy for employees to navigate benefits, insurance details, and claims without much guidance. The onboarding process is straightforward, and the platform integrates well with common HR systems, reducing manual work for HR teams. From an employee perspective, performance is smooth, with quick access to policy information and claim tracking. I also appreciate the AI-powered assistance, which helps answer common queries and simplifies routine tasks instead of requiring users to contact support for every issue. Plum's customer support has been responsive whenever assistance was needed, and the implementation process is well structured. Considering the features offered, the platform delivers good value for money by reducing administrative effort while improving the overall employee benefits experience.

The most helpful thing about the Phenom is the ability to text candidates. Most people use that as a primary source of communication, so it's good to have that when an email isn't being responded to. I also appreciate the ability to make Alight-branded email templates to send to my candidates, which adds a great aesthetic touch to an otherwise very plain and generic email. Phenom is very user-friendly, which is helpful for those who are not tech-savvy.