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Phaseware
6 reviews
- 1 profiles
- 2 categories
Average star rating
3.2
Serving customers since
2005
Phaseware Reviews
UA
Verified User in Apparel & Fashion
Tracker: Very, Very Basic
It's easy to use, so anyone can learn quickly. Everyone has their own login.
JS
Jeremy S.
Network Administrator at Wyoming Machinery CompanyPhaseWare Tracker
I like the auto search when you are opening a new Incident/Ticket so you can see if there has been any previous work done on a similar issue.
MD
Maureen D.
Director, Client Services and Support at Diamond Healthcare CommunicationsWe have been using PhaseWare (PW) Tracker for 2 years now as a client ticketing system.
We find PW to be very user friendly and have been able to expand the use of the software to other departments in our organization beyond customer support. The workflow functionality of being able to set up different milestones for new tickets/service orders to be opened has allowed our group to streamline certain client requests and internal processes.
About
What is Phaseware?
Phaseware is a customer service and support solutions provider that specializes in offering customizable software for managing client interactions, support tickets, and service desk operations. Their platforms are designed to enhance customer support efficiency and improve user experience through features such as issue tracking, workflow automation, and reporting tools. Phaseware caters primarily to small and medium-sized businesses across various industries, focusing on delivering scalable solutions that adapt to unique organizational needs.
Details
Year Founded
2005
Website
www.phaseware.comHunting for software insights?
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