I like the choice of MNO options with Pelion IoT Connectivity, which allows a range of connectivity options. I also appreciate the good support from Pelion, which keeps customers happy. The bespoke networking feature is also a standout for me. Setting up with Pelion was good, as our network team found it easy to work with them to get us set up.

Pelion provides a consistent infrastructure and the flexibility to use SIMs from various networks while retaining the same APN credentials. This is especially valuable when we need to swap SIMs onsite, as it avoids configuration changes and keeps deployments straightforward. We make extensive use of Pelion’s API to automatically monitor data usage across our SIM estate in real time. This gives us visibility of issues typically within an hour, allowing us to react quickly and minimise disruption. Support has also been very strong, first-line usually resolve issues efficiently, and escalations happen when needed. Our relationship with Pelion goes back to the mid-2000s, when we operated a unique setup. Pelion worked directly with Orange (at the time) to ensure SIMs supplied through them would integrate seamlessly with our infrastructure, and they achieved this within just a few weeks. Later, when we migrated entirely from our own legacy setup to the Pelion platform, the transition was again seamless. Integration with the Pelion API was straightforward, and using it has enabled more automated, streamlined workflows for key operational tasks.

I find the ease of SIM activation and management through Pelion IoT Connectivity to be really beneficial. The management of the SIMs via the Pelion portal is very good. I also appreciate the good support because they listen to what the problem is and very often get the issues resolved. Additionally, the initial setup was very easy and smooth.