I love how forward-thinking Paragon is and how easy it is to use. I appreciate that they're always there for us when we have questions, providing excellent support and consistently pushing forward. Working with Paragon as a partner has been a joy, and their efforts have made it very easy for us to make connections, which our customers love. Their simple to use interface allows us to connect to any CRM, even custom ones, within minutes, resulting in significant time savings. Their support staff was great and helped us get up and running within a day, which was invaluable. We even recommended them at a high level, saying we'd rate them a 10 or even an 11.

I definitely like the UI in terms of the ability to extract the info as fast as possible in a clear concise manner. I'm technical, but some of my nontechnical team members also find it very easy to go through and read the JSON filings and understand where the data is in a specific step in the workflow.

The best part about Paragon for our team is the very close collaboration and partnership while building our integrations. Our customer success manager and solutions engineer (developer advocate) feel like they are part of our team and have gone so far beyond the support I'd imagined we'd receive. Working on the development side, I've worked most closely with our solutions engineer, and he's taken time to build prototypes of our integrations right inside Paragon for us. I can mention something we're struggling with, and he'll comb through the docs of whatever tool we're trying to integrate to get us information for things that don't even relate to Paragon. For our first integration (Zoom), we were able to ask him things like "how do we get the participants after the meeting is over?", and he spent time getting comfortable with Zoom's documentation and creating example workflows in Paragon for us. That level of support was unbelievable, and we would've been moving much slower without that level of cooperation. Add on that Paragon (and other customers) have gone through the end-to-end flow of their integrations, so they were able to give us tips to move faster, get through application review smoother, etc. It feels like we have a dedicated "integrations consultant" just by using the Paragon platform; everyone on the Paragon team is so invested in our success. Additionally, I've really appreciated the flexibility Paragon's system provides for teams that want full control over their integrations. While we've used their no/low-code tools for some things, it's been easy to implement more complex setups by having full access to the APIs of the integrations we use and having webhook events go to our API for our own business logic. I don't feel locked into the GUI tools that they provide, and we've found a healthy balance of speed vs complexity by leveraging no-code for some things and sending events to our API for other things.