Previously, we spent a significant amount of time chasing customers who hadn't paid, and the automated payment reminders we used were not effective. Since switching to Paraglide, our customers now pay on time, and we spend far less time following up on overdue accounts. The Billing support agent has also automated most of the invoice queries that used to fill our finance inbox. Additionally, we now have a much clearer overview of our accounts receivable and can track progress much more effectively than before.

Paraglide has been a real game-changer for us. We’ve tried AR tools before, but they mostly relied on one-way reminders that customers ignored. With Paraglide we have been able to manage both the inbound and outbound, replying to inbound billing queries as well as chasing customers for payments in a way that feels human. Our collections has significantly improved and we spend much less time replying to queries and chasing invoices. We went live within a few days. The service is amazing!

Paraglide has been a game-changer for our finance operations. After implementing Paraglide we reduced DSO by over 30% and we have significantly less work to do in our finance-inbox. We used to have two full time persons working in our finance-inbox replying to customers queries, now we have one part time person doing it. Now AI is handling the majority of cases and our finance operations team can focus on other more value adding tasks. We have also had very positive feedback from customers success, as they like that they can get full overview of their accounts and spend less time chasing customers for payments. The implementation was smooth and we went live within a few days. Overall, I cannot recommend more. Our team use the product every day.