Ability to create auto responses. Copy of the chat convo is sent to the email.

Being able to assign an agent as accepting or not accepting new chats, with the automatic email notification of chats when no one is available to take them

I really like just how simple and easy it was to pick up and use. We didn't have to have a long training on how to use the software, you just start using it. I also like how you could create custom responses in the software to make things easy.