It's honestly everything. The core software itself is awesome, the team behind it is amazing. Working in marketing for a charity, we have stringent media management requirements and users with varying levels of technical knowledge and comfort. The system is easy to use, and feedback is positive from all. The human support is very nice, responsive, and knowledgeable, and there's a ton of help in the form of documentation and video too. It's open source, so you really have a brilliant system for free if you're willing to support it yourself. If you pay ResourceSpace to support it, on one hand the price does feel a bit steep, even with the charity discount; however, the problems it solves, the faultless premium support, the continual improvements, the peace of mind, the expertise and the 20 years experience they have working with so many organisations of different sizes in various sectors, it's very difficult to argue that they aren't worth it. So far it appears to have had 100% uptime in my experience too. The system has AI image search features, and they implemented it very early too. Everything you'd want from a DAM, it's just there.

With ResourceSpace, we have a web-based platform that is user-friendly and covers all our requirements through the system's features and characteristics. The software is invaluable for storing and sharing our digital content. ResourceSpace saves us so much time by making processes more efficient, whether it's editing assets in the DAM instead of downloading them into an image editor, or the ability to create collections. The collection features allow us to categorize files, make them easily accessible to users, and share individual files or entire collections with external partners. Access to the content can be individually unlocked by us depending on the user's country & language. Additionally, useful AI features have been integrated. In short: easy to use, implementation and integration for specific requirements, many helpful features, frequently used, great support.

Having used ResourceSpace at two museums, I especially value the considerable freedom across many areas, which helps make it fit for purpose. It is a mature product, rooted in the non-profit sector (with its origins going back to Oxfam), made available as open source software. This was useful during procurement as I was able to download, install and configure it, show colleagues and gain a feel of the software and its functionality. Exploring the software in this way enhanced confidence and informed requirements for a fully-supported service provided by Montala. I've found the support friendly, responsive and attentive, whether it's immediate needs for running a service, or longer-term planning. There is considerable functionality available to situate the DAMS within a wider context - our system has been integrated within the institutional SSO authentication. Also, we have quite a sophisticated integration with the EMu collections management system. We've found system performance to be generally fine, the main area that needs a bit of consideration and care is system integrations and scheduled jobs, but this can be discussed. Montala's responsiveness has been reflected in the design of the user interface. They took on board recommendations from my colleagues who are specialists in UI/UX to improve especially the accessibility, so using the system is clear and straightforward. The pricing is broadly arranged across tiers. I think the service is good value when I consider what it might cost to provide an equivalent in-house fully supported service. AI is an active area of software development, though we are still evaluating it. I understand particular attention has been given to bringing in LLMs locally so that data doesn't leak to 3rd parties.