The support staff is responsive and features are added on a regular basis. There’s been much more focus on revenue generating plans and features. The Zoom integration has been extremely reliable. Once users get familiar with the interfaces they say it’s a lot like a social network, only private. Having a membership site has virtually eliminated a risk of Zoom bombers. It’s also easy to send out messages to users and announcements.

They are still very user friendly and their support is great

The level of support is stellar, especially since they use their own platform as a key channel for providing it. They’re also clearly data-driven; while staying true to their people-centric ideals, they back those values up with data insights and transparency. It’s apparent they mean what they say, say what they mean, and genuinely live out their mission. They are constantly adding integrations to ensure they reduce complexity and the need for siloed or separate solutions that require addition logins and user flows. The user experience is very clean and vibrant as well as simple use and navigate. The AI driven Community Design Cohost is an amazing tool.