There’s two main qualities that make Merge stand out: 1. They are meeting a previously unmet need and allowing small to medium sized businesses thrive early on with much less hassle on the customer’s end during implementation and onboarding, which significantly improves customer experience. Especially when the end user is non-technical, Merge is a game changer. Without Merge, companies and customers would need to work together to find their own solution to integrate the customer’s data which has proven time and time again to be extraordinarily complicated based on different, complicated systems on each end (product vs customer). Then, add end users who are non-technical on top of that, and you’re constantly holding your breath hoping the customer is still going to use the product after a frustrating onboarding process to get their data integrated into your product. Most people don’t understand how complicated custom APIs can get and the amount of labor and work that goes into each one. Merge makes it so companies don’t have to create highly custom solutions or rely on existing limited APIs to integrate. 2. The customer service is phenomenal. They make it incredibly easy to ask questions, get help, and get clarification on any item you’re working on with a customer. This makes a massive difference, especially as they add in new functionality and new integrations with new linked accounts/systems.

First and foremost the extensive catalog of different unified APIs which has allowed us to easily integrate with several HRIS vendors. Also the reliability has been really great.

The software is very user-friendly and has one of the best interfaces compared to other tools. Their customer support is excellent, and we use it in our daily integration tasks. It also integrates with our product with minimal effort.