Mercury

6 reviews

Mercury is a messaging and bot platform for Customer Experience Automation. It uses conversational AI to drive the business success of large brands and e-commerce companies. The all-in-one platform makes it easy to create, deploy, and measure Intelligent Virtual Assistants and Chatbots across multiple channels and languages. Mercury enables businesses to provide impactful customer experiences on website chat, WhatsApp, and Facebook Messenger with measurable outcomes. It relieves customer-facing teams from repetitive service requests and frees up agents’ time to focus on empathetic and complex use cases. This significantly reduces support costs and increases revenues, Net Promoter Scores, and customer loyalty. The SaaS application is easy to use and gives non-technical teams the ability to build sophisticated service automation with minimal setup overhead and quickest time-to-market. Special product focus lies on designing and implementing user-centric conversational experiences with the modular DialogueBehaviorEngine®. It seamlessly combines plug-and-play conversational capabilities from the Mercury library with custom conversational logic. With its active learning behavior, the platform turns low-confidence inputs into new training data while keeping users on track with their conversation. The proprietary natural language understanding (NLU) technology is fully managed and deployed in-platform and provides precise and reliable intent and entity recognition in multiple languages. Intuitive annotation functionality allows users to optimize and train the bots directly from the inbox. AI-generated suggestions give users simple and actionable steps to improve their models while NLP-debugger and conversational unit tests offer expert tools for high-end optimization. Code-free integrations with CRM providers, e-commerce platforms, and conversation design tools make Mercury easy to connect with and the platforms REST APIs allow individual solutions. Projects on the Mercury.ai platform come fully equipped with environments for staging, testing, and production, adjustable permissions, and data privacy settings. The company was founded in 2016 on top of the founding team's extensive research expertise in AI, computer linguistics, and cognitive interaction. Mercury has since built a client portfolio with some of the world's largest enterprises, household brands, and market leaders.