What I like best about is how knowledgeable their staff is, and how customizable the software can be. We have weekly meetings with the Megamation team to review various ways we can better utilize the system. These calls have been extremely helpful. We discuss ways we can improve our processes. It’s like they are part of our team.

DirectLine has grown with us over more than 20 years, becoming an indispensable part of how we manage facilities across campus. We’ve been able to customize the system extensively — everything from timecards, time logs, and approval processes to new employee modules and automated email workflows has been built to match our unique operations. DirectLine interfaces seamlessly with our IT database and our StarRez student housing system, reducing duplication of data entry and ensuring consistency. The mobile app, web request portal, and single sign-on (SSO) integration make it accessible and easy to use for staff and requesters across the university. Automated reporting and email notifications provide timely insights and keep everyone informed without requiring manual follow-up.