DirectLine has grown with us over more than 20 years, becoming an indispensable part of how we manage facilities across campus. We’ve been able to customize the system extensively — everything from timecards, time logs, and approval processes to new employee modules and automated email workflows has been built to match our unique operations. DirectLine interfaces seamlessly with our IT database and our StarRez student housing system, reducing duplication of data entry and ensuring consistency. The mobile app, web request portal, and single sign-on (SSO) integration make it accessible and easy to use for staff and requesters across the university. Automated reporting and email notifications provide timely insights and keep everyone informed without requiring manual follow-up.