I have been using their CRM service for the past four years. The staff is very cooperative, and the CRM is easy to use and understand.

I have plenty to say good things about Maple CRM as I was using it the most (daily and almost every hour) as an administrator some of them could be -<br>1) Has almost all of the Objects/modules that can be used and easy to reach. They have been working on UI which hopefully will be rolled out soon.<br>2) There are learning videos that require extensive time and support. Although it can be made better.<br>3) The Support is fabulous. I would highlight the team and especially CSM Swetha working with us to listen and suggest if there could be something better that can be done.<br>4) Implementation is quite flexible. It is easy but might expect time.<br>5) Only platform where there could be Client Facing Accounts and Interaction.<br>6) Although limited integrations whichever is provided don't create a challenge mostly.<br>7) Can store the documents as well.

The platform is intuitive and makes managing leads, tracking follow-ups, and setting reminders straightforward, saving our team time and effort. Its contact management feature is well-organized, which has been beneficial in segmenting and prioritizing leads effectively. The reporting tools, while basic, provide insights into performance metrics that are useful for team evaluations.