Easy to use system, very user-friendly. Generally available analytical dashboards that do not require additional calculation on your own. 24/7 support available.

What I value most is the intuitive newsletter builder - it's clean but still packed with features, so you can put together polished campaigns quickly. A good sign of how easy it is to use: a non-technical colleague picked up the platform without any trouble, even though I'm the one from IT who handles it day to day. The integration with our store works well and unifies customer data into a single profile, and whenever an issue comes up, support helps resolve it quickly. Automations and mailings run reliably and handle our sending volumes without problems. For the range of features you get, it's been a solid investment that has saved us a lot of manual work. The AI-based send-time optimization is also useful, helping pick the best moment to send a newsletter. On top of that, the Polish-language support and direct contact with our account manager genuinely make onboarding and everyday work easier.

I find SALESmanago very comprehensive because it integrates all communication channels and has new AI modules that support and make all processes more efficient. Additionally, I really like its statistical and customer scoring modules, as they are very complete. I also found the initial setup extremely easy and user-friendly.