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LuxSci

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83 reviews
  • 1 profiles
  • 7 categories
Average star rating
4.7
Serving customers since
1999
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LuxSci Reviews

Review Filters
Profile Name
Star Rating
71
9
3
0
0
Eileen L.
EL
Eileen L.
Owner, Lippe & Associates, Inc. Accounting & Tax Services
05/17/2023
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Excellent customer service

As a customer of LuxSci for more than 19 years, I appreciate their excellent customer service. When submitting a question, even if I rate it as "not an emergency", I receive a response almost immediately. I also appreciate the ability to speak to the customer service specialist personally when I need to, without having to read through all sorts of online information. This saves me time and enables me to work more efficiently. I always get clear and patient explanations and guidance.
TN
Trey N.
04/13/2023
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Perplexing Issues With Outlook Setup

The interface is fairly intuitive, but I think the customer service and technical support is the best thing about using LuxSci and Web security. Top notch!
Frank S.
FS
Frank S.
IT Support Specialist at Continental Auto Group
03/31/2023
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Amazing Customer Service in an Era of Terrible Service

Today when I call almost anywhere for support I am met with roadblocks and call-backs. Whenever I reach out to Luxsic for assistance through their portal they get back right away and provide excellent follow up.

About

Contact

HQ Location:
Boston, MA

Social

@LuxSci

What is LuxSci?

LuxSci provides secure, compliant, and highly deliverable email and digital communication solutions for organizations that handle sensitive data. The platform enables businesses to send encrypted email, high-volume transactional messages, secure marketing campaigns, and protected web forms while meeting regulatory requirements such as HIPAA, HITRUST, and GDPR. LuxSci is used by healthcare providers, life sciences companies, SaaS platforms, and enterprises that require strong security controls, reliable delivery, and compliance-focused administration. The platform supports secure SMTP and API-based email delivery, automatic encryption, secure file exchange, role-based access controls, audit logging, and policy-driven compliance management. Designed for mission-critical communications, LuxSci emphasizes reliability, scalability, and hands-on technical support, helping organizations protect sensitive information without sacrificing usability or deliverability.

Details

Year Founded
1999
Website
luxsci.com