I love livepro Knowledge Management! It's great for our Customer Service Officers, providing ease of access and the ability to quickly update the knowledge base to keep our resources up to date. The insight and support from the Livepro support team are also invaluable. Having fast access to the Livepro support team builds confidence, as they are available or maintain open communication while investigating issues for us. The platform's ability to update knowledge quickly, review the history of knowledge, schedule updates to publish, and set automatic reviews for Subject Matter Experts makes it particularly useful.

I think it's the ease of use that stands out to me. It's really user-friendly, and the UI and UX are really good. It's easy for our team to keep things up to date, and the system is all audited and tracked, which is great. It's an easy-to-use system for something that could be quite complex.

Being a purpose-built system means that Livepro functions in the way we need it to. From creating Knowledge to Governing the same Knowledge, we have the easy ability to do it. And where we don't necessarily have exactly what we would like, the Livepro team help us develop a way to get what it implemented. It's an easy to use system, with a great support team that enables us to do what we need on a daily basis, without hassle.