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KISI

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45 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.5
Serving customers since
2012
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KISI Reviews

Review Filters
Profile Name
Star Rating
33
10
0
1
1
Rick D.
RD
Rick D.
ENTREPRENEUR | CEO @ Crush Fitness | Fitness Industry Expertise
10/29/2025
Validated Reviewer
Verified Current User
Review source: Organic

Great customer experience!

|Kisi
I have been considering door access control for our facility for about a year now. After researching all the available companies, I ultimately chose Kisi. The main reason for my decision was my experience with my sales representative, Kalib Mickelson. He consistently supported me, answered every question—no matter how trivial—maintained contact even during long periods of inactivity, and was always both personable and extremely informative. In my 25 years of administration, I have interacted with many service and sales representatives, but I have never received this level of support. Saying he went above and beyond doesn't even capture it. While I can't yet comment on the product itself, my experience with Kalib was the deciding factor in my purchase. If Kalib's manager happens to read this, he truly deserves a raise and a promotion. Exceptional customer service is rare these days, but Kalib absolutely nailed it!
Luke  P.
LP
Luke P.
12/11/2024
Validated Reviewer
Verified Current User
Review source: Organic

Terrible Customer Support but a (mostly) Great Product

|Kisi
The ease of use, simple functionality, and clean UI.
AM
Andrew M.
06/20/2024
Validated Reviewer
Verified Current User
Review source: Organic

Best customer service I have had in a long time!

|Kisi
The product itself is amazing and super easy to install. The best part about Kisi so far has been their customer service. I have been working with account executive Kalib Mickelson. He knows the product inside and out and is very knowledgable with everything. His customer service has been the best I have seen in a long time. He responds to emails pretty much immediately and he handles my issues quickly. I would highly reccomend Kisi to anyone based on my experience with him!

About

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HQ Location:
Brooklyn, US

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@KISI

What is KISI?

Kisi is a cloud-based physical security and access control platform that helps organizations connect people and spaces through modern, secure, and flexible workplace security solutions. Designed for simplicity and scalability, Kisi combines access control, visitor management, video surveillance, intrusion detection, analytics and reporting, smart locks, elevator access, and mobile credentials into one unified security platform. The Kisi ecosystem includes Reader Pro, Controller Pro, Terminal Pro, Intercom Pro, web and mobile apps, integrations, and flexible credentials that help organizations manage doors, elevators, visitors, and security workflows from anywhere. Kisi serves industries including fitness and wellness, gyms and clubs, golf simulators, coworking and shared workspaces, commercial real estate, and technology, supporting use cases such as 24/7 unstaffed access, tailgating detection, bookings, visitor access, hybrid work security, booking integrations, Apple Wallet employee badges, and security agents. Kisi helps organizations improve operational efficiency, simplify security workflows, monetize their spaces, and deliver a modern user experience across every location.

Details

Year Founded
2012
Website
www.getkisi.com