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Kinfolk

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14 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.8
Serving customers since
2023

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Star Rating

13
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Kinfolk Reviews

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Profile Name
Star Rating
13
1
0
0
0
Daniel E.
DE
Daniel E.
06/30/2026
Validated Reviewer
Review source: Organic

Intuitive and Customizable: Powerful Filters, Practical Training, Responsive Engineering

It's easy to use. The dashboard includes a great filter system, and the training center is a practical way to customize things for your work.
Verified User in Information Technology and Services
EI
Verified User in Information Technology and Services
06/25/2026
Validated Reviewer
Review source: Organic

easy to use, meets people where they're working

Kin is easy to use and fits into the places where people are already working. It doesn’t feel like “one more tool” people have to remember to use. The team has also been great to work with. They’re responsive, thoughtful, and consultative. They don’t just answer questions; they help us think through how to get the most value out of the platform.
Andrew G.
AG
Andrew G.
06/22/2026
Validated Reviewer
Verified Current User
Review source: Organic

Kinfolk Transformed Our People Ops with 24/7 AI Support

The thing I like best about the Kinfolk platform is that it provides my team an easy way to access company and HR-related information in the places where they already work. This eliminates the need for them to go into external systems to get this information. Their partnership has allowed us to transform how we operate our people operations in IT Help Desk, reducing ticket volumes to both of our desks by over 50% while supporting hundreds of requests per month via AI. Information is accessible for all employees 24/7.

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HQ Location:
London, GB

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AI Service Desk for HR, that employees love.

Kinfolk is an AI Operator that runs your HR & IT service desks like a control centre so you can autonomously handle employee requests and lifecycle programs, directly in Slack. Built for teams at 500+ employee companies who are done being a helpdesk. By combining AI agents in Slack, intelligent request management, lifecycle automation, and operational analytics, Kinfolk handles up to 80% of Tier 0–1 employee requests without human intervention, reclaiming roughly 45 days a year for HR and IT teams. It connects directly with the tools People teams already use: Workday, HiBob, ADP, Confluence, Jira, and more. The result isn't just faster support. It's a People team that can finally focus on performance, culture, and the work that actually builds great companies.

Details

Year Founded
2023