What I like best about the Kinfolk platform is that it works well for both employees and the People team. Employees can navigate it easily through Slack, making it simple to ask questions and access information within their existing workflow. At the same time, the back-end system gives administrators and People team members the tools they need to manage content and support employees effectively. I particularly like how Kinfolk provides clear, accessible answers quickly, creating a smooth experience from both the employee and administrative perspectives.

Hudl + Kinfolk: A True Partnership in People Ops AI When we decided to modernize our People Operations, we weren't just looking for another HR tool. We wanted a true partner, and that's exactly what we've found with Kinfolk. As a global company operating in 25+ countries, our lean People team was managing HR requests across Slack, email, and DMs with no ticketing system or visibility into our workload. Onboarding was also highly manual, so we needed a solution that fit into how our employees already worked and could scale with us. What has made the biggest difference is the partnership. Before we even launched, the Kinfolk team joined us on-site for our three-day People Team AI Hackathon, giving our team hands-on experience with the platform and building excitement before implementation. From there, they worked alongside us through weekly sprint meetings, Slack channels, and feature development. Whether it was solving Workday integration challenges or refining beta features, they were there every step of the way.

I use Kinfolk platform for HR Ticketing and Workflows, and it has significantly reduced our need to engage with FAQs or common questions about HR policy, benefits, and programs. On the workflow side, it's simplified and automated our programming by capturing key data and automating our scheduling. I like the consistent updates and partnership; Kinfolk is extremely reliable, ensuring that the current process is effective from day one while also listening to the team's needs. I really enjoy the consistent program management and customer support from them. They're great to work with and are focused on the success of our investment.