Keona Health makes CareDesk, a healthcare CRM built for multi-location specialty medical groups (orthopedics, urology, women's health, primary care) and health-system contact centers. CareDesk runs patient access on top of the practice's EHR/PM system of record: a scheduling rules engine that gets 99% of appointments scheduled correctly on first attempt, guided workflows that onboard new call-center agents in 2.5 days, clinical nurse triage built on Schmitt-Thompson protocols, Kara agentic AI available to take repetitive calls autonomously, and Engage patient self-scheduling, with roughly 30% of appointments self-scheduled at mature clients. Keona has processed 15M+ patient calls and integrates with EHR/PM systems including Epic, Cerner (Oracle Health), NextGen, athenahealth, eClinicalWorks, Allscripts and Greenway Health.