I really like Kaizo because it provides great insights into our customer support operations and helps us understand the voice of our customers better. The aggregated scorecard is fantastic for containing both quantitative and qualitative data. With Kaizo, I can identify great performers and bottlenecks, and it helps us with internal process improvements, like recognizing mistakes and needing to retrain our team. The agile Kaizo team is a big plus—always approachable and responsive, providing speedy replies and showing a willingness to add new features when explained why they’re needed. Their customer-driven attitude is something I appreciate immensely, as they listen to their customers and implement changes that make a difference. The onboarding and technical team provided great assistance during setup, and there was never a feeling of being left alone. All these aspects make Kaizo a key asset in improving both service levels and customer satisfaction, allowing our company to scale effectively.

Kaizo is more than a QA tool — it provides a centralized way to track QA alongside dozens of support KPIs and operational metrics, especially when using Zendesk. The team is also highly collaborative, receptive to feedback, and genuinely willing to work with customers to improve the platform and deliver new features.

It is a software that shows us all the performance of our team live in a single place. It has a great choice of metrics and allows us to decide which ones work best to evaluate our team. The Missions and QA house is one of our favorite as thanks to this it has allowed us to take the team to another level of performance that we didn't imagine we could reach so quickly. Our team is very motivated to achieve the weekly goals/missions through the Ninja avatars this important piece of the puzzle is what makes it groundbreaking. The gamification makes it fun and easier for our team to understand and reach the goals.