We had custom development and web design needs, and the result conforms at all points to what we asked for and what we agreed on during our meetings with k-eCommerce. All the staff involved really listened to the needs of our business, how we wanted to position ourselves online and our online store. During the implementation, my k-eCommerce team had excellent advice on how to rethink certain business activities and adapt them to the online store. Every time we have had a request on the level of operations or functionality, k-eCommerce found a way to modify our store to make it a reality. All the support technicians have a deep knowledge of the system and we can tell that no one is given this position without extensive training. The support agents respond to questions very quickly, and if they don’t know the answer, there is no improvisation. They just tell me they’ll call us back and they do. Much appreciated. The product catalog is simple and complete. Very easy to use and to configure. The training/onboarding process is well-established and we could sense that there is no improvisation at this level.

We have always collaborated very well with k-eCommerce. They are open to our comments and suggestions on the level of design, change requests, etc. The training they provided was always very clear, and the implementation process as well. We could ask questions at any time. The turnaround is reasonable but above all, the team has been able to adapt to our pace. Like most small businesses, managers are responsible for all aspects of the business, so progress depends on our availability. We especially appreciated the quality of the proposed designs. They met our expectations. The design team has always understood the requirements we need to meet in order to stand out in our industry. We regularly get positive comments both on the visual aspect of our site and on its user-friendliness. k-eCommerce support has gotten better and better over the years. There was a time when I had the impression that I knew a little more than the technician at certain levels. Perhaps this was just a learning curve, since it takes some time for technicians to be trained. These days, my questions are always very well answered. Being able to talk to a human about our technical problems and always get a quick reply is a very important point for me. Service like this is quite rare nowadays, where usually all you get is voicemail. k-eCommerce is easy to use. Usually, we just define our products in Excel and then import them into the catalogue so that everything is done in a single operation.

That k-eCommerce works and works well. As data is added on the ERP side for customer info, items, and pricing, it shows up on the store ready for the customer to access quickly. When we process orders on the site they sync down to us in a short time frame and we have them routing to the proper facility for fulfillment. The product catalogs are really good. We separate out products by brand as well as availability type (Standard vs Made to Order). Our business has thousands of SKUs, representing hundreds of products. Getting all that information to customers can be a major challenge, and before k-eCommerce, we would have to send it by email or over the phone. Now, anything that anybody could want to know is all on the website. A good website means the phone doesn’t ring and email doesn’t ping! Because they have all the answers they need. We love the Excel import/export feature. The easy and fast upload or modification of information allows us to add items, products, brands, etc. This lets us put all relevant information in a place that everyone can access. This is also a really important feature for our business needs. Since product specs aren’t used in Dynamics GP, only about 20% of the information we needed was actually in GP, the other 80% wasn’t. Import/export let us upload all that information quickly without losing weeks in manual entry. We have not had any security issues with the platform, this is part of why we went with a hosted solution. In the constantly changing landscape of security we find it better to have this managed as well. No bugs to speak of, the integration service installed and was working within a day’s time frame. Love the support team. In beginning, we couldn’t figure out how to use the software and we even broke/deleted our site at one point! Support was with us every step of the way and got everything up and working again. We like the ticketing system k-eCommerce uses. It makes it easy for support to track our issues. We’ve had hundreds of tickets with this company and they are nailing it every time.