We were previously using a 3rd party program to receive our B2C orders. Downloading the orders and entering them into GP was time consuming and the checkout process was not easy to navigate for our customers. We wanted to grow our B2C business, and knew we needed a solution that integrated with GP. We saw proposals from several solutions on the market, but K-Ecommerce best fit our size and needs. The B2C and B2B tools matched what we were looking for as well as integration with GP. K-Ecommerce makes it simple to receive orders and they sync quickly into GP. This keeps our processes flowing smoothly. Our project manager was great! Every week he was on time for our calls, and always willing to help with questions when I got stuck. He provided invaluable guidance on what we should be working on and the steps we should take next. We used the KEC design services to come up with the theme and it was just what we envisioned. It is easy to modify the footer and header. Some HTML knowledge needed to change out some of the graphics on the homepage. The navigation is easy to understand. I like that when I post a product link on Facebook, the correct image comes up (issue with old solution). In general having a clean, easy to use site has improved my marketing tools.

Before choosing k-eCommerce we looked at several other e-commerce solutions. Our decision came down to a few main factors. We wanted a platform with integration to Dynamics GP, one we could customize as far as user experience, and one that we could absolutely rely on for performance and security without breaking the bank. The system has saved us and our customers a huge amount of time, especially when it comes to the integration with our ERP. Orders just flow from one system to the other and get where they need to know. Our customers love it and tell us they wouldn’t change a thing. We love the end result and plan to develop the site even further in the future with more features and enhancements. Our Year 1 goal was to get 60 new customers using the ecommerce channel and we finished with 70. More than just the time and money we’ve saved, our e-commerce presence helps define our brand as forward-thinking and innovative.

k-eCommerce gives us a single, integrated e-commerce system. Because of this, we have been able to do away with duplicate order entry completely and improve our data management process. This was a problem with our previous e-commerce platform, where order numbers would get mixed up when copying them from the web store to SAP Business One. Our e-commerce store launched in August 2019. It is much more user friendly (both for our customers and for us). Managing the product catalog is much easier, and the one-page checkout lets our customers place orders more quickly and easily. As a result, we have had more customers using our website as well as coming back to reorder. The admin on the back end is easy to use. We saw improvements to our marketing efforts and organization very quickly with the content management system. Combined with the integration to SAP, we’ve been able to save a lot of time and money while increasing our sales. The built-in templates make it easy to customize our site, though we still need to do some coding for a few details.