I really like the onboarding checklist in Userflow because it gives users a starting place without any in-person handholding. It helps them know exactly what to do when they start with our platform. The surveys (which you can link to event-based triggers) are great too because they allow me to get feedback from members right when they do something important. I love Userflow's resource center and their AI assistant, which is trained on my knowledge base and is super helpful for answering customer questions. The in-product AI assistant has dramatically reduced our support case load, and members love it because they get immediate assistance. The initial setup was super easy, taking my developer less than an hour to link it up to our product. I also appreciate their analytics; even though we primarily use Mixpanel for the rest of our platform, I do like using their analytics for reviewing flow performance. Userflow's HubSpot and Mixpanel integrations make my life a lot easier. Overall, when I was originally reviewing other similar platforms, I came to the conclusion that Userflow is the best budget option for smaller companies like ours, and years later, I stand by that choice. Userflow has absolutely exceeded my expectations and I have been very happy with their service and product improvements over the years.

I find Userflow really easy to use and set up. It's also pretty configurable, allowing me to match it with our branding, which makes it convenient. The flows are pretty good to set up, especially with the new automatic flow generator, which cuts the time of setting up new product tours in half and lets me just click through the app.

What I like about the user flow is that it allows for easy creation of flows. I think it's fantastic that onboarding and feature notifications can be implemented on the business side without any code. This allows work to progress without being tied to the development schedule, and the ability to quickly improve flows using the internal dashboard is very appealing.