That it is easy to use. I like that we can add events that are group specific

Flexible enough to modify for our unique programs.

The platform has been perfect for setting up our membership scheme at The Lubber Fiend (a DIY music venue/charity in Newcastle, UK) - intuitive, easy to use and holds all of the membership/payment info all in once place. The platform is very reliable and we've never had any issues with it going down or members being unable to access their info etc. The payment integration and portal frontpage look slick and can be customised further, the option to give members digital membership cards makes redemption of benefits really easy, and the quick email/posts system have allowed us to 1) keep in contact with members regularly (including some automation around payments/renewals) to ensure they're valued as key folks in the venue community, and 2) put out a monthly member's newsletter which is all accessible via the Join It portal. The Join It team have been extremely helpful, friendly, and quick to respond to any queries, as well as following up without prompting to make sure that we're satisfied with how the platform is functioning. They give a full overview of the platform when initially signing up via video-call, where they can field any questions around the interface. They also were able to tweak some of the functionality of the platform to ensure it suited our purposes (i.e. making it easy to record redemption of any monthly perks so that the system can't be abused). Pricing has also been very fair, and as a CIC we receive a discount on the monthly subscription cost of the platform, which is a huge help in an industry which is constantly on a knife-edge.