It's really easy to figure out yourself. I didn't have anyone's assistance to introduce me to its features, but I've also used a more advanced CRM in the past, so that might have been the reason.

The support is prompt and efficient, with follow-up afterwards to check that any problem has been resolved satisfactorily

Online vs. desktop app. Visually appealing, quick prompts, and ease in use. JobAdder has quick support when needed. However, the training modules and the online help tools are excellent prior to the need to contact support.