Intryc helped us to evaluate our support agents easily and in a more structured way. They provide useful insights that can help us shape our support frameworks and, of course, make our agents more efficient. They automated the criteria-creation process, which was very helpful and enabled us to create the scorecards very quickly! From the moment we got the tool, our agents have already benefited from it!

Intryc is user-friendly and intuitive to navigate, and connecting it with our helpdesk software was straightforward. The team's support throughout setup and onboarding has been excellent. What has genuinely stood out is how the AutoQA feature performs as a consistent quality benchmark. Soft skills evaluation is inherently subjective, and having an AI that applies the same standard every time - with clear, reviewable scoring logic - has given our calibration sessions a much stronger foundation. Rather than relying solely on human comparison, we now have a reliable reference point that helps us have more focused and productive conversations about quality standards across our teams. We also worked with the Intryc team to build a custom integration for our moderation function, pulling moderation decisions directly into Intryc as tickets with priority-based sampling rules for high-risk content categories. That has opened up QA coverage we simply did not have before and significantly reduced manual effort in the process.

I love the auto QA feature we use a lot; it has its own way of optimizing when we provide feedback. Intryc takes away a lot of manual labor, evaluates small details that usually require a lot of work, and connects very well with our CRM and ticketing system (Zendesk) for a seamless integration. The AI understands instructions well, helping us facilitate ratings and review a larger scope of interactions that we couldn't manage manually. I'm happy with the transition to Intryc due to its AI functionalities. The tool is, in the majority, intuitive and navigable. I am very happy overall.