I really like Intryc for giving our team very clear criteria on what success looks like. The AI auto-QA feature has a lot of promise and I find the method of training the AI on our team's specific needs very streamlined. It also saves reviewers time by allowing us to focus on the specific portions of QA that require more particular attention.

I use Intryc to evaluate account managers and onboarding specialists, especially for phone and video calls. I appreciate its ability to personalize data gathering for different teams, scorecards, workloads, and agents. It really speeds up my evaluations by providing relevant data that I might miss initially and helps me gather and combine information for personalized analysis, saving me a lot of time. Its value lies in creating weekly or monthly reports with great ease and in checking my own performance. The platform is pretty easy to use and intuitive.

I really appreciate how the Intryc team is very responsive to feedback and improves the platform in an agile way that helps it fit our business needs. The action center is another highlight for me because it allows all managers, both inside and outside of the QA team, to review their team's data and insights in a digestible, actionable way. Managers can drill down to an individual level or check team metrics as a whole, and from the QA team, we can alert managers to negative trends at the click of a button without having to manually deep dive into the data. Additionally, the integration capabilities with tools like Notion, Confluence, Jira, Intercom, Aircall, and Modjo allow Intryc to sit seamlessly within our toolstack, using exported data to produce insightful reports. The support team is always available for consultation and proactively identifies workflows that could be improved, which I find invaluable.