Hubble is very easy to use and makes it simple to set up user research studies without a lot of overhead. I like that the platform supports different research needs, including surveys, usability testing, and prototype feedback, all in one place. The interface feels clean and intuitive, and the team has been very responsive whenever we have questions. Overall, it helps us move faster while still collecting meaningful user insights.

Hubble has been a really useful addition to our research toolkit because it brings together functionality that would otherwise require multiple tools. One of the biggest differentiators for us is its in-product research capabilities, which we haven't found in many comparable platforms. Their pricing was much less than others we looked into too. I've also enjoyed the participant recruitment experience. One thing that was new to me compared to other research platforms is that you can review participant applications and decide who to accept into a study. That extra level of control has been valuable and helps us feel more confident that we're recruiting the right participants for our research. The AI moderator has also been useful, and we've seen noticeable improvements over the past year. It's become much easier to provide prompting instructions, define interview questions, and set probing guidelines, which has improved the quality of the sessions and insights we receive. The best part of working with Hubble, though, has been the product team. They've been very receptive to feedback and feature requests. We've shared ideas for improvements and have often seen updates rolled out in a relatively short amount of time. As a customer, it's refreshing to feel like your feedback is genuinely heard and can have an impact on the product roadmap.

What I like best about Hubble is how quickly it allows our team to run research and turn feedback into actionable product decisions. We’ve primarily used it for concept testing, prototype testing, and surveys, and it has helped streamline validation during multiple stages of the design process. We have been able to identify bias very quickly by running internal and external tests simultaneously, this was fun and easy to set up. Another thing I’ve appreciated is that the Hubble team has been very responsive and helpful whenever questions come up, which made onboarding and continued usage smoother for our team.