I liked that they went about the whole project methodically. From understanding and identifying personas, a thorough audit of tools, trails, techstack, suggesting improvements, and then putting it all into action. Their team's varied expertise in Google Analytics, LinkedIn, research, SEO was extremely well balanced and added value. It also helped approach the problem holistically.

The really listened to us and taught us a lot about content strategy and on-page SEO. We saw great increases in our organic traffic.

If we have any questions or requests, everyone we work with at Hop Online is quick to respond and always goes above and beyond what we have asked for. The communication between our teams is exceptional. All reports that we receive are easy to read and understand, which is great when reporting this information to other teams in our business. We particularly find it helpful to have a spreadsheet containing recommended work that should be done, so that we can clearly see how to improve our website further. This is key when evaluating the success of any improvements we make. If we require additional assistance in implementing any changes, this has always been quickly arranged with the relevant team. The same applies if we need a conference call to discuss ongoing work, and the Hop Online team are very flexible to meet our requirements.