It makes it easy to send out mass texts and lets us know when messages are too long

Hona has transformed the way we communicate with clients—it’s streamlined, clear, and professional. What I appreciate most is the visibility it gives our clients into their case progress. The built-in messaging, milestone tracking, and document sharing features eliminate the constant back-and-forth and reduce status inquiry calls. It keeps everyone aligned and empowered, and clients often compliment how easy it is to use.

In theory communicating with clients via text is more immediate than thru email. However the software sends out text messages based on a status change in MyCase (case management) so newly onboarded clients get bombarded with irrelevant and untimely messages, resulting in more calls.