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Helprace

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8 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.4
Serving customers since
2011

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Helprace Reviews

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Alex K.
AK
Alex K.
Owner, Diofant
12/26/2015
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

A great ticketing system

Helprace is a great SaaS customer service solution that doesn't take much effort to start using. As a result, it's perfect for small to medium sized IT departments and depending on your requirements, can be used company-wide. Although it takes some time in getting used to, I love the filters and their ability to single out tickets I need right there and then. I can simply pull up all tickets with a certain property and that really speeds up our workflows. This is probably my most favorite feature. - Love the macros, filters and other shortcuts that make ticketing a breeze. Smart spam system. - Easy email integration and logically set up ticketing interface, good for those coming in from email. - Ticket activity feed shows what the ticket's been through since creation (triggers, notifications, who worked on it, etc).
EN
Edward N.
Student at Nacional'nij Universitet 'Kievo-Mogiljans'ka Akademija'
07/23/2014
Validated Reviewer
Verified Current User
Review source: Organic

If you’re a small business, Helprace is a sure bet

The ticketing system is quite solid and it’s far ahead of email that most small businesses use. The selling point however is the community and the four-category feedback portal. Users can ask a question, report a problem, give praise and all of that is transcribed directly into the admin panel. It’s a great feature and I wish more helpdesk software had adopted this.

About

Contact

HQ Location:
Tampa, FL

Social

@helpracing

What is Helprace?

Helprace is a comprehensive customer service platform designed to help businesses enhance their interaction and communication with clients. Hosted at https://helprace.com/, this platform offers a suite of tools that includes help desk software, a customer community, and a knowledge base. Helprace enables organizations to manage and address customer support tickets efficiently, foster community engagement through discussions and feedback, and share helpful content and FAQs in an organized knowledge base. The integration of these features allows companies to provide a cohesive and responsive customer service experience, thereby improving customer satisfaction and loyalty. Ideal for businesses of all sizes, Helprace is tailored to help streamline support operations and better connect companies with their users and customers.

Details

Year Founded
2011
Website
helprace.com