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Halp

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49 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.7
Serving customers since
2017
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Halp Reviews

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39
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Verified User in Computer Software
AC
Verified User in Computer Software
02/25/2022
Validated Reviewer
Verified Current User
Review source: Organic

Halp - an awesome slack based, conversational ticketing tool, for the entire organization!

|Halp
Ease of use for users and agents, private conversations between agents, triage channels for Qs, ability to create forms, integration with other Atlassian products, including JIRA
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
02/25/2022
Validated Reviewer
Verified Current User
Review source: Organic

Halp + Slack = <3

|Halp
We have been using Halp for about a year now. We started using Halp as a simple way to submit & track internal IT tickets within Slack. Our entire engineering team has since adopted Halp as the primary interface for all engineering tickets across all departments. The interface is easy for Slack users to adopt, and Halp provides a simple workflow to document issues and track performance. If you currently use Slack and do not have a ticketing system, or have a ticketing system that does not integrate into Slack, I would highly recommend Halp!
Steven F.
SF
Steven F.
02/23/2022
Validated Reviewer
Verified Current User
Review source: Organic

Ready-to-go ticketing for a busy Slack userbase

|Halp
Slack integration, web portal management, assorted users, non-agent interactions, private notes, and knowledgebase templates.

About

Contact

HQ Location:
Boulder,CO

Social

@halp

What is Halp?

Halp is a cutting-edge technology company specializing in streamlined customer support and ticketing solutions. Their platform, accessible at https://halp.com/, is designed to enhance the efficiency and effectiveness of IT and operations teams in managing support requests. Halp integrates seamlessly with popular communication tools like Slack and Microsoft Teams, enabling users to convert messages directly into trackable tickets from within their existing workflow. This integration facilitates immediate responses and more organized ticket management, making it an ideal solution for businesses looking to improve their internal support systems and employee satisfaction. Ideal for both small and large organizations, Halp simplifies the support process and helps teams focus on what matters most: resolving issues quickly and maintaining high productivity.

Details

Year Founded
2017
Website
halp.com