I love how easy it is to use and how intuitive it is. It's very easy to onboard new team members and most are able to start creating videos after just 1 quick tutorial. I also love all the AI features that make voice overs quick and easy.
Guidde has made it much easier for us to create, update, and distribute customer education content. Its intuitive interface also made onboarding straightforward, allowing our team to start producing useful videos without needing extensive training or previous video-editing experience.
The AI-generated scripts and Magic Mic significantly speed up production. The platform performs especially well for our need to create short microlearning videos and update them quickly whenever a process changes. Previously, updates could require re-recording an entire video or manually cropping and inserting new sections.
We can embed and host these videos within our support center in Zendesk and our courses in Articulate, making them easily accessible in the tools our customers already use. Customers can quickly reference how to complete a task instead of contacting support, which helps them find answers faster and allows us to deflect repetitive support tickets.
From an ROI perspective, Guidde saves our team considerable production and maintenance time while reducing the demand on our support organization. The value comes not only from creating videos faster, but also from keeping our content current and enabling more customers to resolve questions independently.
Guidde is the generative AI platform enabling teams to deliver know-how 11x faster for easy sharing with customers or employees. Market leading companies use Guidde video documentation to answer customer questions, onboard and train employees and drive self-service, enabling teams to perform better.