Email Tracking is a Zendesk add-on that allows checking if and when one's emails were opened. The plugin automatically assigns tags and updates custom fields in tickets that were opened. As a result, users can create identify tickets that need a follow-up in a matter of seconds. Email Trackings adds a ticket sidebar with the timeline of ticket opens, including the device from which it was read. Users can set real-time notifications and automatic follow-ups for unopened tickets. The statistics page allows analyzing the performance of specific agents/groups, and even macros or triggers. The app is also GDPR and CCPA compliant.

GDPR Compliance is a Zendesk add-on that allows processing data privacy requests in bulk. Namely, its users can simply create filtered lists to delete, anonymize, or retrieve customer and ticket data in bulk. The processes can be scheduled so that one doesn't have to be present all the time and work on more important issues. With this Zendesk plugin, it's possible to be compliant with: GDPR; CCPA; PII; LGPD; PIPEDA; APEC; CBPR; HIPAA; PCI.

CRM and Deals is a Zendesk Support add-on that helps fetch sales right from your tickets. More about its features: - Create custom sales pipelines with multiple stages - Create custom deal forms to collect all the sales necessary details - Create products and link them to specific deals - Assign different statuses to CRM users - Forecast sales over specific time periods - Measure sales team performance - Keep track of all events (actions) With CRM and Deals, it's easy to unify support and sales processes as well as satisfy your customers' needs to the max.

Proactive Campaigns app is a mass email-sending tool for Zendesk that helps to perform and implement the best email marketing practices from your customer support account. All you need is just compile customer list from your Zendesk ticket or contact database or import all contacts from a CSV file. Then compose your email body, set assignees, and select the needed email sender address. Besides, you can even select different ticket forms for specific email campaigns or send internal notes in bulk to inform your agents about anything. Here is a list of the basic Proactive Campaigns features: -Create users list in few clicks -Send mass email campaigns and automatic follow-ups -Send bulk internal notes -Set assignees, ticket forms -Test email campaigns -Use advanced email formatting -Send SMS campaigns -Compile multilingual bulk emails -Perform email marketing from the backend -Use macros, templates, HTML formatting -Statistics page