Product Avatar Image

Gorgias

Show rating breakdown
4.6 out of 5 stars
581 reviews
  • 1 profiles
  • 10 categories
Average star rating
4.6
Serving customers since
2015

Profile Name

Star Rating

433
127
17
2
2

Gorgias Reviews

Review Filters
Profile Name
Star Rating
433
127
17
2
2
Verified User in Food Production
IF
Verified User in Food Production
08/19/2026
Validated Reviewer
Review source: Organic

User-Friendly Gorgias with Great Product Display and Conversation History

|Gorgias
Gorgias is very user-friendly, and I love the product display window and quick access to previous communication between customers and counterparts.
Verified User in Alternative Medicine
UA
Verified User in Alternative Medicine
08/19/2026
Validated Reviewer
Verified Current User
Review source: Organic

User-Friendly, Fast, and Packed with Analytics—Great for Managing Messages

|Gorgias
User friendly and easy to navigate. A lot of information is available and accessible in a minimum amount of space. I like all the analytics it automatically tracks as well. Great communication tool with the option of posting a note. I like that it is integrated with Shopify and Skio. Very fast performance with regular updates. It makes it easy to track and respons effectively to incoming emails, chats, and text messages
Viviana G.
VG
Viviana G.
08/19/2026
Validated Reviewer
Verified Current User
Review source: Organic

Gorgias Keeps Our Customer Support Organized and Highly Customizable

|Gorgias
I use Gorgias daily to manage our customer experience, and my favorite part is having everything in one place. We handle a high volume of customer questions across email, social media, SMS, and other channels, so being able to see the customer's history and order information directly within the ticket makes a huge difference. I also really like how customizable it is. I use macros, tags, rules, reporting, and automations constantly, and we've been able to build workflows around the specific needs of our business instead of having to work around the platform. The reporting is especially helpful for me as a CX manager because I can track things like ticket volume, response times, CSAT, channels, and contact reasons.

About

Contact

HQ Location:
San Francisco, California

Social

@gorgiasio

What is Gorgias?

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in 015, Gorgias began as a two-person team and has grown to more than 50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Details

Year Founded
2015
Website
www.gorgias.com