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Gorgias

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4.6 out of 5 stars
581 reviews
  • 1 profiles
  • 10 categories
Average star rating
4.6
Serving customers since
2015

Profile Name

Star Rating

433
127
17
2
2

Gorgias Reviews

Review Filters
Profile Name
Star Rating
433
127
17
2
2
Verified User in Design
AD
Verified User in Design
09/01/2026
Validated Reviewer
Review source: Organic

Innovative AI Tools and Centralized Data That Elevate Customer Support

|Gorgias
We love Gorgias's innovative AI tools, especially Shopping Assistant, which has boosted our pre-sale interactions, and AI Agent, which handles repetitive tickets to free up our support team. Additionally, having all customer and order data centralised in one platform greatly simplifies our daily operations and elevates our overall customer experience.
Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
08/28/2026
Validated Reviewer
Verified Current User
Review source: Organic

Client-Friendly Pricing and Responsive Support, with Some Feature Limitations

|Gorgias
Pricing - the price of this platform is way client friendly compare to other CRM. Support - Our CSM and the Tech Team are hands on and their response time are pretty quick. Though, there are a room for improvement, we can still say that their support is quiet competitive esp Emely.
Verified User in Apparel & Fashion
UA
Verified User in Apparel & Fashion
08/25/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

More Than a Helpdesk

|Gorgias
What I appreciate most is how Gorgias continues to evolve. There is always something new coming, and I’ve enjoyed having opportunities to beta test new features and capabilities, share feedback, and see that feedback help shape how the platform continues to develop.

About

Contact

HQ Location:
San Francisco, California

Social

@gorgiasio

What is Gorgias?

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in 015, Gorgias began as a two-person team and has grown to more than 50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Details

Year Founded
2015
Website
www.gorgias.com