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Gorgias

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4.6 out of 5 stars
581 reviews
  • 1 profiles
  • 10 categories
Average star rating
4.6
Serving customers since
2015

Profile Name

Star Rating

433
127
17
2
2

Gorgias Reviews

Review Filters
Profile Name
Star Rating
433
127
17
2
2
Caela C.
CC
Caela C.
08/20/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Gorgias Centralizes Customer Communication for a More Efficient Support Team

|Gorgias
Gorgias is able to connect all customer communication and bring it to one hub that integrates with all of your cx tools so your team can work more efficiently. The value is great! I like knowing that when I have a question or issue, the Gorgias team is ready to help.
Kerry T.
KT
Kerry T.
08/20/2026
Validated Reviewer
Verified Current User
Review source: Organic

Gorgias Keeps Support Organized and Efficient

|Gorgias
We've been using Gorgias for over 8 years now. It keeps our busy customer service team organized by consolidating all our customer inquiries in one place across chats, emails, socials etc. We implemented AI Agent close to 2 years ago and appreciate the efficiency this has brought our team.
Verified User
G
Verified User
08/20/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Seamless Shopify Integration with Stellar AI Features

|Gorgias
I really like the integration with Shopify, which allows our agents to work directly in Gorgias without having to navigate to Shopify. The reporting feature is another aspect I value, as it helps us stay on top of important metrics. I also appreciate its AI capabilities, which enable us to automate customer interactions, thus reducing staffing needs and providing prompt service. Additionally, the initial setup of Gorgias was very easy, and their team was very supportive and helpful, which made the transition smooth. We are very happy with the support we receive from their team.

About

Contact

HQ Location:
San Francisco, California

Social

@gorgiasio

What is Gorgias?

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in 015, Gorgias began as a two-person team and has grown to more than 50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Details

Year Founded
2015
Website
www.gorgias.com