What I like best about Gong is that it gives us a shared view of what is happening across an account. I use it constantly for call recaps, action items, and account context. The Slack integration has also been really helpful. It posts conversation recaps into each customer channel, so sales, CS, and leadership are not losing track of customer conversations. I’m also excited about how much more we can do with the AI tools. Being able to pull customer history, build QBR materials, identify stakeholder changes, and surface churn or expansion signals would save a lot of the manual detective work we do today. Gong is intuitive to navigate, and I like the opportunity to keep insights and outreach in one platform instead of adding another tool to the mix.