I like that Glassbox uses AI, which makes it easier for me to trust them since they have a source of information from a vast majority through AI. Despite still trying other products, I find Glassbox to be one of the best.

The customer journey analysis is a fantastic tool

I use Glassbox to see how users use the website or app, which helps me understand where users face problems and where they leave. I also love using it to watch session replays and improve the user experience. It helps me find where users face issues and where they drop off, and lets me see real user sessions to understand problems better. I like the session replay feature the most because it helps me see what exactly users are doing and assist them where they face issues. It is easy to understand and very helpful. Session replays help me see exactly what users do step by step, making it easy to understand where they get stuck or face issues, which helps fix problems faster.