The Automation Builder is probably the feature I use the most. When I first opened it, I honestly thought it was going to be another visual automation builder like so many others. After spending a little time with it, I realized it was far more flexible than I expected. Building customer journeys feels straightforward, the workflow is easy to follow, and making changes usually takes just a couple of minutes. Whenever the marketing team wants to adjust a condition or try a different path, I can update the automation without touching code or digging through documentation. That's something I really appreciate because it keeps everyone moving without turning every small change into a development task. Another thing I like is having so many tools in one place: landing pages, forms, newsletters, webinars, conversion funnels, and automations all work inside the same platform. That means fewer integrations to maintain, and as a developer, I'm always happy when a tool removes complexity instead of adding more. I've also had a really good experience with support. During one API integration, I had a few questions about events and automations. Instead of pointing me to another help article, they quickly understood what I was trying to build and suggested a much cleaner approach.

The true standout of my collaboration with GetResponse is Adam Motyl, our account manager, like none I've had before. Thanks to him, I feel truly cared for as a client, and at a level I completely did not expect. Contact with Adam is exemplary: he always answers, always replies, and always knows what to say, even to the most detailed (and dumbest :) ) questions. When I don't understand something or can't do something, Adam patiently explains step by step, and then sends a ready cheat sheet so I can calmly manage on my own. This shows that he truly cares about the client succeeding, not just ticking off a task. Such an attitude is more than professionalism. Adam combines a rare mix: competence, patience, and genuine empathy. In times when everything is moving towards automation and AI, having such a person on the other side is a real treasure and a strong argument for staying with GetResponse longer. The tool itself also does a good job. I like the simplicity of the interface while maintaining advanced features, so the implementation went smoothly. But it's thanks to Adam that I feel I have someone on my side I can rely on. I hope we will collaborate for as long as possible!

The platform is intuitive, and setting up email campaigns is straightforward. I also really appreciate the customer support—the live chat is responsive, polite, and helpful when you need to resolve account or billing issues