FunnelStory has been easy to onboard and connect with our other systems of record. Their native analytics are great and it's also straightforward to sync values with our CRM for the sales team to know which PQLs to follow up with.

Really great customer service! Product is very insightful, helps with understanding key activities and signals in the trial. Easy to collect analytics. They listen and iterate fast on cstomer feedback. 10/10 would recommend to anyone wanting visibility in the trial

I love that it brings together both structured (product usage, training stats, how many users have used feature xyz) and unstructured data (call data and sentiment, meeting notes, email content) to bring to life to a full view of a customer but also start to model learnings across the customer base from all the information collected. I'm now able to get proactive insights on leading indicators (drop in usage, change in engagement, etc) before I have a lagging indicators (churn or renewal). The insights and out of box analytics I have are superior to any combination of dashboards I get from SFDC, Looker, etc. Also, implementation was so smooth and we had a working model in less than 2 hours of configuring our instance. I also love their support model and onboarding approach and use of Slack to keep all questions streamlined and answered.